ITIL® Practitioner - Certification Exam
ITIL® Practitioner provides practical guidance on how to adopt and adapt ITIL®.
Unit 9, 17 Power Avenue, Alexandria NSW 2015 or Online.
Class size: 1
Course hours: Exam only, Self study. 2 hour 15 minute duration.
Available on site anyday from Monday - Sunday 9.00am - 5.00pm or online. Please contact us to arrange booking Schedule Now
Exam only, Self Study
ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL Practitioner has been developed with the aim to help organisations and individuals increase the value they obtain from ITIL through practical guidance to adopt and adapt the framework to support the business.
ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:
- Organisational Change Management
- Measurement and Metrics
The ITIL Practitioner guidance follows 9 Guiding Principles
- Focus on value
- Design for Experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Keep it simple
Who is ITIL Practitioner for:
ITIL Practitioner is the next step for professional who have obtained the ITIL Foundation qualification and have already learned the basics of IT Service Management. Through ITIL Practitioner they will find out how adopt and adapt the ITIL framework within day-to-day situations and responsibilities.